Grow Your Business - Fast track your sales.
Feel good about your business success.
Your Partner in Tourism Sales, Marketing & Growth
Running a tourism business should be rewarding – but for many operators, it feels like a constant uphill climb. You’re juggling day-to-day operations, trying to keep bookings consistent year-round, and battling burnout while competitors seem to pull ahead.
That’s where Exceptional Experiences comes in.
Led by tourism growth expert Sarah Colgate, we help operators like you transform from overwhelmed and reactive to profitable and thriving. With more than 25 years of experience and a proven framework for success, we become your ready-to-go sales and marketing team – driving bookings directly from guests and through the travel trade.
Why Tourism Operators Need Us
The truth is, you can’t do it all. Many operators are stuck:
Struggling with inconsistent bookings and cashflow.
Overwhelmed by sales and marketing demands.
Unsure how to stand out in a crowded tourism market.
Too busy working in the business to work on it.
Exceptional Experiences solves this by giving you:
✔ A clear sales and marketing roadmap tailored to your business.
✔ Hands-on execution of campaigns, content, and trade partnerships.
✔ Strategies to build year-round demand and direct bookings.
✔ Coaching and mentoring to grow your skills and your team’s confidence.
From Burnout to Breakthrough
When you work with Sarah Colgate and the Exceptional Experiences team, you’re not just hiring consultants, you’re gaining a partner who has lived the journey.
Sarah has built and sold multiple award-winning tourism businesses and knows firsthand what it takes to succeed in today’s competitive market.
Our Services
“Working with Sarah Colgate has been a transformative experience for Hot Air Balloon Gold Coast & Cairns. Her deep knowledge of the tourism industry, strategic sales approach, and hands-on marketing expertise have helped us refine our sales channels, increase OTA bookings, and maximise our partnerships with the travel trade.
Before Sarah’s consultancy, we faced challenges in standing out in a competitive market and elevating our product with OTAs. Sarah provided us with clear, actionable strategies to enhance our visibility, improve our digital marketing efforts, and strengthen our relationships with international and domestic travel agents. Her insights into pricing strategies, online travel agent partnerships, and social media marketing have had a direct impact on our bookings and revenue growth.
Sarah’s approach is not just about strategy, it’s about real results. She understands the unique needs of tourism operators having been one herself and has tailored her advice specifically to our business, ensuring we attract more customers and deliver an exceptional experience. Her ongoing support, industry connections, and dedication to our success have been invaluable.
If you’re in the tourism industry and looking for expert guidance to increase sales, drive more bookings, and streamline your marketing, we highly recommend Sarah Colgate. She’s the mentor you need, to take your business to new heights—just like our balloons!”
Clayton Priddle
General Manager
Hot Air Ballooning Cairns and Gold Coast
Let’s talk about your business
Whether you’re curious about how we can help or ready to tackle your biggest challenges—there’s a call for that.
Just exploring what is available ?
Book a FREE 15-minute Quick Chat
Have a specific question or want to know more about our services? This no-pressure call is perfect if you’re exploring your options or need a little clarity on how we can support your tourism business.
👉 Book a 15-Minute Consultation
Need to talk business? Help or advice right now?
Book a 1-Hour Strategy Session with Sarah
Need targeted advice, strategic guidance or a sounding board to work through your current challenges? Spend an hour with tourism expert Sarah Colgate, unpacking your business, brainstorming fresh ideas, and walking away with clarity and confidence. Get immediate help at great value at $249 + GST.
This is your time to get personalised insights that move your business forward.
About Us
At Exceptional Experiences, we understand that your business is more than just providing a tourism service; it’s about creating memories that last a lifetime.
Whether you’re offering unforgettable accommodations, degustation menus or immersive tourism experiences, we know the challenges you face; staying competitive, reaching the right audience, and maintaining consistent bookings all year round.
This is where we come in.
We increase sales and help you grow your business.
We specialise in sales, marketing and management solutions tailored specifically for tourism businesses like yours.
Our Mission
OUR MISSION: To help you drive more bookings and increase your revenue.
We are experienced tourism professionals with decades of experience in running tourism operations, domestic and international sales and of course marketing. So we can help you as much or as little as you like.
At Exceptional Experiences, we believe in the power of tourism to create lifelong memories.
Let’s work together to ensure your business thrives and that you can focus on what you do best, delivering extraordinary memories to your guests.
Submit the below form and we will be in touch within 24 hours.
Meet Our Team
We are passionate, professional and want to see you and your business succeed.
Find out why we are the best people to help you with your tourism sales and marketing.
Past & Current Clients
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![Clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
Hot Air Balloon Gold Coast & Cairns
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![Clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
The Tour Collective
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![A person ziplining over a lush green forest, wearing a blue helmet and safety gear.]()
Tree Top Challenge
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![Clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
The Breakers Apartments
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![Clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
Go Vertical Stand Up Paddle & Kayak
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![Clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
Misty View Cottages Apartment
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![Past clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
Aquaduck - Secrets, Scandals & Sunsets
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![Past clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
Aquaduck Sunshine Coast
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![Clients of Sarah Colgate, showcasing successful Tourism Business Growth Strategies and transformation.]()
Love The Spit
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Montville Country Cabins
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![Living room with two white sofas, a black rug, a marble coffee table, a flat-screen TV, and ocean view through large windows]()
Dorchester on the Beach
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![A group of people riding a green and black AEROJET speed boat on the water, wearing life jackets and enjoying the ride under a clear blue sky.]()
Arro Jet Boating
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![Aerial view of a large white and blue yacht in water, with smaller boats nearby, and a pier with rectangular structures. The text overlay says "See More Ton" with blue wavy lines.]()
See Moreton
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![A city skyline with tall modern skyscrapers along a waterfront, a blue and white boat on calm water, and a clear blue sky.]()
HOPO Sightseeing Cruises
Get in Touch
and grow your business with targeted sales & marketing activities