Explore Our Services

Book a Free Consultation

A tablet displaying a globe with an airplane flying around it, surrounded by documents, pens, a laptop, and a small round object, depicting travel and work planning.

Grow Your Business - Fast track your sales.

Feel good about your business success.

Your Partner in Tourism Sales, Marketing & Growth

Running a tourism business should be rewarding – but for many operators, it feels like a constant uphill climb. You’re juggling day-to-day operations, trying to keep bookings consistent year-round, and battling burnout while competitors seem to pull ahead.

That’s where Exceptional Experiences comes in.

Led by tourism growth expert Sarah Colgate, we help operators like you transform from overwhelmed and reactive to profitable and thriving. With more than 25 years of experience and a proven framework for success, we become your ready-to-go sales and marketing team – driving bookings directly from guests and through the travel trade.

Want to work with us?

Book a Free Consultation

Why Tourism Operators Need Us

The truth is, you can’t do it all. Many operators are stuck:

Struggling with inconsistent bookings and cashflow.
Overwhelmed by sales and marketing demands.
Unsure how to stand out in a crowded tourism market.
Too busy working in the business to work on it.

Exceptional Experiences solves this by giving you:

✔ A clear sales and marketing roadmap tailored to your business.

✔ Hands-on execution of campaigns, content, and trade partnerships.

✔ Strategies to build year-round demand and direct bookings.

✔ Coaching and mentoring to grow your skills and your team’s confidence.

Book a Consultation

From Burnout to Breakthrough

When you work with Sarah Colgate and the Exceptional Experiences team, you’re not just hiring consultants, you’re gaining a partner who has lived the journey.

Sarah has built and sold multiple award-winning tourism businesses and knows firsthand what it takes to succeed in today’s competitive market.

A group of four people, two men and two women, standing in front of a water park ride called Quaduck. They are smiling and posing for the photo, with one of the women and the young boy holding hands.

Our Services

“Working with Sarah Colgate has been a transformative experience for Hot Air Balloon Gold Coast & Cairns. Her deep knowledge of the tourism industry, strategic sales approach, and hands-on marketing expertise have helped us refine our sales channels, increase OTA bookings, and maximise our partnerships with the travel trade.

Before Sarah’s consultancy, we faced challenges in standing out in a competitive market and elevating our product with OTAs. Sarah provided us with clear, actionable strategies to enhance our visibility, improve our digital marketing efforts, and strengthen our relationships with international and domestic travel agents. Her insights into pricing strategies, online travel agent partnerships, and social media marketing have had a direct impact on our bookings and revenue growth.

Sarah’s approach is not just about strategy, it’s about real results. She understands the unique needs of tourism operators having been one herself and has tailored her advice specifically to our business, ensuring we attract more customers and deliver an exceptional experience. Her ongoing support, industry connections, and dedication to our success have been invaluable.

If you’re in the tourism industry and looking for expert guidance to increase sales, drive more bookings, and streamline your marketing, we highly recommend Sarah Colgate. She’s the mentor you need, to take your business to new heights—just like our balloons!”

Clayton Priddle
General Manager
Hot Air Ballooning Cairns and Gold Coast

Group of people riding in a hot air balloon over a green landscape at sunset.

Build Profit, Clarity & Confidence in Your Tourism Business

Running a tourism business can feel like a juggling act — between guests, marketing, and operations, it’s easy to lose sight of what’s driving profit and what’s holding you back. That’s where Exceptional Experiences comes in. Led by tourism expert Sarah Colgate, we help operators like you build stronger, more profitable, and more sustainable businesses, through smarter marketing, better systems, and clear strategy.

Start Here: Choose What’s Right for You

1. Take the Tourism Business Health Check Quiz. (Valued at $299 — Free for a Limited Time)

In just 10 minutes, discover what’s working in your business and what needs focus.

Get a personalised report and 30-day action plan designed by Sarah Colgate to boost bookings, profit, and balance.

👉 [Take the Free Business Health]

2. Book a FREE 15-Minute Quick Chat

Just exploring what’s possible?

Book a friendly, no-pressure call to get clarity on how we can help your tourism business grow. Perfect if you’re curious about our services or need a little direction.

👉 [Book a 15-Minute Consultation]

3. Book an Hour of Power with Sarah Colgate

Need expert advice right now?

Spend an hour with Sarah working through your biggest challenges — from pricing and sales to systems or marketing. Walk away with practical strategies, fresh ideas, and renewed confidence.

👉 [Book a 1-Hour Strategy / Coaching Consultation]

Let’s Talk About Your Business

Whether you’re curious, ready to grow, or need guidance now — there’s a call for that.

Start with clarity.

End with confidence.

Build the business — and life — you imagined when you started.

👉 [Take the Quiz] | 👉 [Book a 15-Minute Chat] | 👉 [Book an Hour of Power]

Book a Free Consultation

About Us

At Exceptional Experiences, we understand that your business is more than just providing a tourism service; it’s about creating memories that last a lifetime.

Whether you’re offering unforgettable accommodations, degustation menus or immersive tourism experiences, we know the challenges you face; staying competitive, reaching the right audience, and maintaining consistent bookings all year round.

This is where we come in.

We increase sales and help you grow your business.

We specialise in sales, marketing and management solutions tailored specifically for tourism businesses like yours.

Learn more

Our Mission

OUR MISSION: To help you drive more bookings and increase your revenue.

We are experienced tourism professionals with decades of experience in running tourism operations, domestic and international sales and of course marketing. So we can help you as much or as little as you like.

At Exceptional Experiences, we believe in the power of tourism to create lifelong memories.

Let’s work together to ensure your business thrives and that you can focus on what you do best, delivering extraordinary memories to your guests.

Book a 15 Minute Strategy Call to discuss what you want to achieve
and how we can help.

Book a free consultation